FAQs

Do you offer exchanges and returns?

ALL SALES ARE FINAL!

 ​Due to the nature of our products, we do not offer refunds. In the case of receiving damaged products, we will consider an exchange of the same product. If an item may be considered defective, please email prettyfacesnatchedwaist@gmail.com indicating your Name, Order Number, and a photo and video of the product. Defective items need to be addressed within two days from the day of receipt. If the product is deemed defective by Pretty Face Snatched Waist, you will be eligible for a replacement of the product.

Customers are responsible for the return-shipping fee, and it is not refundable.

In case delay, lost or stolen packages, please fill out a claim at USPS.com, USPS will try to locate your order as soon as possible. Once a claim has been filed, please send us the claim information and we will wait on the results of the claim before moving forward.

How long is shipping?

All orders may take seven to fourteen business days processing time, excluding weekends and holidays.

USPS Priority Mail (5 - 7 Business Days) **Shipping prices may change at checkout due to the weight of the item & your location** for a more accurate price check the checkout page

​United States Postal Service (USPS) - DUE TO COVID USPS MAY BE EXPERIENCING DELAYS. WE ARE NOT RESPONSIBLE FOR USPS DELAYED SHIPPING

In case of Delays or any situation with your delivery please contact USPS. We are not responsible for any lost in transit items, nor are we responsible for any damages that may be caused while in transit via USPS. If your package was lost, you would need to contact your nearest USPS post office and provide them with the tracking # that was sent to you once we shipped your order. Please note this becomes a matter between the customer and USPS. We are not responsible for replacing lost packages.

​Incorrect Shipping Information:

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee on all orders will be $5.00 Pretty Face Snatched Waist is not responsible for any lost or stolen packages shipped. We cannot guarantee replacement of lost or stolen packages.

Refused Packages - In case of refuse packages, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund.